Have you ever had a question and either didn't know where to find the answer or were too afraid to ask? If so, you've come to the right place.

As the name would suggest, this section is a compilation of answers to the questions our clients commonly ask. Here you'll find answers to common questions our clients ask. Just start by following one of the links below.

1. How long does it take for you to complete my order?
2. What is a "proof"?
3. Why do I need to look at a proof if I've already given you everything I need to have done?
4. How do I go about getting an estimate from you?
5. How do I pay for my job?
6. I got an estimate from you on the design of my project and showed the design charges as a range. Why can't you tell me exactly how much it will be ahead of time?

1. How long does it take for you to complete my order?
   
   
2. What is a "proof"?
   A proof is a way of ensuring that we have set your type accurately and that everything is positioned according to your requirements. Typically, we will produce a proof which will be sent to you online or printed on paper which can be viewed in our store or delivered to you in person.
   
   On multiple color jobs, we can produce a color proof on our color output device to show how the different colors will appear.
   
   
3. Why do I need to look at a proof if I've already given you everything I need to have done?
   We strongly recommend that an internal proof is produced by us, from our equipment, once we have received your art / files and set them up for output. It is like an insurance policy, to have a final look at everything such as fonts, type reflow problems, layout, back-up, pagination, etc, before going to press.
   
   If you furnish us proofs, this is helpful to get an idea of what you want, but we still prefer to output on our own proofing systems. These are closely calibrated to our presses to help with matching color proofs to printing ink on press sheets.
   
   Your approval on the final proof is assurance that you have looked over every aspect of the job and approve it as accurate. It benefits everyone if errors are caught in the proofing process rather than after the job is completed and delivered.
   
   
4. How do I go about getting an estimate from you?
   Well, since you are here, we would suggest you use our online estimate request form. Otherwise, the best way to ensure that we get all the information necessary to do an accurate quote, give us a call and talk with one of our customer service representatives.
   
   
5. How do I pay for my job?
   Most jobs require a deposit of 50% prior to starting, with the balance due in full before the job is released by us for shipment.
   
   Our accounting and administration staff will generate an invoice showing all services provided and agreed to. Any customer alterations / corrections, taxes, shipping costs, etc will be also added to the final amount due. Payment can be made by company check, cash or credit card.
   
   (We accept most major credit cards, such as Visa, Mastercard, American Express, etc).
   
   For further information, please contact one of our service representatives, or call our accounting department directly at
   (USA) 310 287 0340, ext 26.
   
   
6. I got an estimate from you on the design of my project and showed the design charges as a range. Why can't you tell me exactly how much it will be ahead of time?
   Design work can be extremely varied in how long it takes to complete, and depends on the size of the project, number of pages, pictures, colors, amount of copy, actual typesetting required, rough comps, final comps, etc etc.